Human Resource Services

Home | Jobs@UNI | My Benefits | Forms | About Us
  • My Benefits | Taking Relay Phone Calls

My Benefits | Taking Relay Phone Calls


Relay Iowa is a service provided at no charge to assist with phone communication for individuals who are deaf, hard-of-hearing, or speech impaired. It is available 24 hours a day, 365 days a year. Users simply need to dial 711 or (800) 735-2942, to connect with a communication assistant. The communication assistant will then connect the individual phone extension, and utilize TTY technology to relay the message between both parties.

Any phone extension on campus may receive calls from Relay Iowa users, or utilize Relay Iowa to contact an individual who is deaf, hard-of-hearing, or speech impaired. These phone calls should be taken on the same priority level as any call received, and calls must be accepted. Proper etiquette is to speak directly to the individual, as if the communication assistant is not relaying the message. For more information, please visit

It is suggested for all UNI employees to include "For deaf or hard-of-hearing use Relay 711" within their contact information (e.g., email signature, business cards, etc.).

Example of Email Signature

Sara Smith
General Administrator
University of Northern Iowa
Cedar Falls, IA 50614

Phone: 319-273-1234
For deaf or hard-of-hearing use Relay 711
Fax: 319-273-4321

"The University of Northern Iowa provides transformative learning experiences that inspire students to embrace challenge, engage in critical inquiry and creative thought, and contribute to society."