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My Benefits | Doctor On Demand

No copay will be charged for this service through August 31, 2020.

Overview

Speak With a Board Certified Physician

Utilize a virtual office visit as an optional alternative to walk-in clinics with a board certified physician through Doctor On Demand! Doctor On Demand is an optional service designed to save you time, and help save the university self-insured health plans money. It is also very convenient and prevents exposure to other contagious illnesses at an urgent care office. The current average wait time to see a physician is three weeks. Even if you get in to see a doctor, it can take 2-3 hours from the time you leave your home or office to the time you get back home. Doctor On Demand can help individuals treat common illnesses from their home or office with very little wait time.

Top conditions treated are:

  • Cold and flu
  • Sore throat
  • Pink eye
  • Skin rashes/irritations
  • UTI’s
  • Lactation consulting

The physician can walk you through a physical examination that is customized and focused to your specific ailment. Your doctor will guide you through looking, listening and feeling to complete a thorough self-assessment. If a prescription is needed to treat your condition, they can prescribe a medication and send to your preferred pharmacy.

Please use the Doctor On Demand virtual office visits when applicable. Doctor On Demand should never replace your Designated Personal Doctor. Taking advantage of the preventive care visits covered by your plan with your Designated Personal Doctor, can help you catch red flags before they become a riskier — and pricier — health problem.

UNI Employee Testimonials

" I couldn't be happier with my recent experience with Doctor on Demand. Once I downloaded the app on my phone, I spent a few minutes entering my insurance and payment information for the copay, and then I was ready to start. I was given an estimated wait time and my actual wait was shorter than estimated. The doctor was thorough but efficient and and in no time had the prescription I needed sent to the 24 hour pharmacy I selected. It was 9:30 p.m. at night and my doctor's office was closed. Had I delayed treatment until the next day, my condition could have been worse and I would have had to miss work to go to the appointment. I also liked knowing that I saved money for my insurance plan as the cost of this service was half of what my office visit would have been. I will definitely use Doctor on Demand in the future! "

" When my kids had recurring sinus problems, I couldn't get appointments with our primary doctor, and the wait time at urgent care was two hours. I decided to try Doctor on Demand. Registering for an account and downloading the app were simple steps, and we were connected to a physician within minutes. Through a series of questions and talking my son through a "video examination," the doctor diagnosed a sinus infection, and sent a prescription to my pharmacy. In total, both of my sons were diagnosed and treated in less than 20 minutes. Although we were skeptical at first, I was very impressed with the ease and efficiency of Doctor on Demand, and will definitely be using the service more often. "

Speak With a Licensed Psychiatrist or Psychologist

You can utilize Doctor on Demand to speak to a team of psychiatrists or psychologists from the privacy of your own home. This service supports your mental well-being by providing support with:

  • Anxiety
  • Depression
  • Postpartum
  • Relationships
  • Trauma and Loss
  • Screenings

For more information on what is treated, and not treated through Doctor on Demand, please visit the website.

Eligibility

All faculty or staff who are members of a Wellmark health insurance plan are eligible to use Doctor On Demand.

What It Costs

If you are covered under the UNI PPO plan or the UNI Blue Advantage plan, the visit will be run through your insurance and you will be charged a your copay for the visit. The copay will be the same copay that applies to regular in house office or urgent care visit. For anyone not covered on those plans, the cost of a visit is $99.00.

Cost for a Doctor On Demand Virtual Office Visit
UNI PPO Office Visit Copay UNI Blue Advantage Office Visit Copay Without Insurance
$20.00 $15.00 $99.00

Sign Up Today

Signing up for a Doctor On Demand account through the myWellmark portal is a snap. Printer Friendly Version

Step 1: Access myWellmark Portal

Save time today by accessing the Doctor On Demand online registration through the myWellmark Virtual Health Care Visit section. To access the myWellmark portal, click once on the Access myWellmark Portal button below.

Access myWellmark Portal

If don't already have a myWellmark portal account and have your Wellmark id card, you can register directly through the Doctor On Demand website.

Step 2: Navigate to the Virtual Health Care Visit Section

Once the myWellmark portal is visible, locate the Virtual Health Care Visit section [Fig. 1].

Figure 1

Step 3: Create a Login Password

Your Wellmark plan information, such as your ID number, will then pull from the myWellmark site. The next step is to create a password for your Doctor On Demand account and click the Continue button after agreeing to the Terms of Use and Informed Consent [Fig. 2].

Figure 2

Step 4: Download the App

If using your personal smartphone or tablet, download the app and login using your Doctor On Demand account. When searching for the app search for Doctor On Demand or click one of the following links.

Step 5: Launch the App

Open the Doctor On Demand app on your personal mobile device [Fig. 3].

Doctor On Demand App Icon

Figure 3

Step 6: Sign In for the First Time

Merit AFSCME employees will need to tap Sign Up to create a Doctor On Demand account.

Once the Doctor On Demand App opens, tap Sign In [Fig. 4]. Enter your Doctor On Demand login information and tap the Sign In button [Fig. 4].

Doctor On Demand Sign in screens

Figure 4

Step 7: Access Your Account Information

You need to establish a payment option within the app. Tap Account on a iPhone or Me on a Android device [Fig. 5] to access all of your user account information.

Doctor On Demand Account information from home screen

Figure 5, iPhone Left and Android Right

Step 8: Access Payment Options for Your Account

To add your method of payment for Doctor On Demand, tap the Payment Method option under Account [Fig. 6].

Payment Method option located under My Account

Figure 6

Step 9: Add a Payment Method

To add a preferred method of payment, tap Add Payment Method [Fig. 7].

Add Payment Method button

Figure 7

Step 10: Save Payment Information

Enter in the card information. Once you have entered in all of the card information, tap Save [Fig. 8].

Form to enter in credit card information

Figure 8

Congratulations!

You have successfully setup your Doctor On Demand account and are now ready to use it for a virtual office visit on your personal mobile device. Please save your login information somewhere accessible as the app will require your Doctor On Demand login information for security purposes.