Human Resource Services

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My Benefits | Employee Assistance Program


The University of Northern Iowa recognizes that in the course of daily living, all employees face problems and difficulties. In some cases, these problems can become overwhelming and affect your relationships, health, performance at work, and self-respect. For this reason, UNI has contracted with Employee & Family Resources (EFR) to offer the Employee Assistance Program (EAP).

EAP is a service that offers initial assessment/referral and short-term counseling for employees and their immediate, tax dependent family members, and/or those family members covered on the employee's health insurance plan. EAP can address personal problems that may be affecting relationships, health, and work performance. Up to six sessions per problem can be made to assist you.

Disclaimer:If a medical concern is suspected (e.g., physical symptoms), please contact a health provider immediately. It is recommended a medical provider be the first course of action, even in situations where a dual relationship exists between physical and psychological symptoms. While EAP can address personal problems, this service can not replace medical treatment.

Employee & Family Resources

Counselors are available by phone for confidential questions and support at any time, 24 hours a day, 7 days a week. Call to set up an in-person appointment or speak to a counselor over the phone. In-person appointments are set up quickly with counselors conveniently located near your home or workplace. EFR has a large network of providers so they are able to connect you with a provider most suitable for you and in a location that is most convenient for you.

Contact Information for Scheduling an Appointment:
800-327-4692 (Nationwide, toll-free)
Send a Message to an EAP Counselor

Identity Theft Resolution Services

Your Employee Assistance Program (EAP) offers additional resources for identity theft! Employees have services to assist them at the inception of a fraud related emergency with a free ID Theft Emergency Response Kit, along with a free consultation to help with emergency response. Your EAP services will also assist you in restoring identity and good credit and with disputing fraudulent debts. They are also able to provide you with preventative steps on how to avoid future identity theft.

Employee & Family Resources Webinars

The Employee Assistance Program offered through Employee & Family Resources provides regular EAP Employee Orientation Webinars for employees to learn about all of the services available through the EAP. To find a list of dates and to register for an EAP Employee Orientation Webinar, visit the Employee Webinars web page.

Additionally, Employee & Family Resources offers monthly webinars on different topics of interest. These webinars are free to attend as part of the Employee Assistance Program. A schedule of topical webinars and registration information can be found by visiting the Employee Topical Webinars web page.

EAP Supervisor Orientation Webinars

In order to get the most out of your EAP, you need to know about all the services available to you. Supervisor orientations are offered in-person and as webinars to educate supervisors about the services and benefits provided through the EAP. Orientations are great for new supervisors or as a refresher. Monthly Supervisor Webinars will be offered from 1 to 2 p.m. Central time.

Your Employee & Family Resources EAP Contact

Jennifer Berger
Account Manager
505 5th Avenue, Suite 600
Des Moines, IA 50309
(800) 327-4692 (toll-free)
(515) 471-2381 (direct-dial)
(515) 243-5879 (confidential fax)

Your UNI EAP Contact

Therese Callaghan
Gilchrist 027

National Suicide Prevention Lifeline

Call 24 hours a day: 1-800-273-TALK (8255)