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My Benefits | Employee Assistance Program

Employee Assistance Program (EAP)

For Help With Life Challenges

My EAP Options

All services are free and available to each eligible employee and members of the household, including children and adult college age children that may be living away.

If not a danger to self or others

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EAP Immediate Assessment and Referral

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Same-day Assistance

EAP Counseling

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📅 Schedule Appointment

Child and Elder Care Resource and Referral, Legal, & Financial Services


📅 Schedule Appointment

My Health Insurance Options

Healthcare copay, coinsurance, deductibles, and maximum out-of-pocket expenses apply.

Emergency Care

In the event of a medical emergency, including emergency mental health (danger to self and/or others) visit...

ER or 911

National Suicide Prevention Lifeline

Call or Text 24/7/365: 988

Immediate In-person Assistance

Doctor On Demand

For telemedicine, including virtual mental health psychiatric treatment and counseling therapy.

Same-day Virtual Assistance

Health Care Provider

In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, or local urgent care clinic.

📅 In-person Schedule Appointment

EAP Eligibility

This benefit is provided for faculty and staff who are health insurance eligible in a non-intermittent call-in status. For details on how eligibility is impacted when on a leave visit the I Need to Take a Leave web page.

What EAP Is

EAP provides up to six sessions of short-term counseling and referral for employees and their families when they are experiencing life challenges. Family members covered is anyone living in the household, and also includes college age adult children who may be living away at school during the school year. Life challenges include crisis, death, marital trouble, divorce, family problems, financial problems, and work-related stress. Six sessions are available for counseling per issue per year.

In-person and virtual counseling appointments provided by external counselors contracted with Employee and Family Resources. Additional services such as legal assistance, financial counseling, childcare resource and referral, and life coaching are available in a limited capacity. The program is administered by Employee and Family Resources®. Contact anytime, anywhere.

What EAP Is Not

EAP is not a substitute for medical treatment. For emergency situations you should go to the ER or call 911. In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Doctor On Demand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.

How do I use it?

Call 800-327-4692 whenever you are experiencing a life challenge. Employees and their families are eligible for 6 sessions per issue per year. You will always speak with a masters level or PhD level clinician. The clinician will assist you in scheduling your six sessions or referring you to additional services, depending on the specific set of circumstances.

What can I expect when I call?

The 800-327-4692 is available 24 hours a day, 365 days a year. It is ALWAYS answered by a masters-level clinician. Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.

How soon will I meet with someone in-person?

You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to assist in scheduling appointments as soon as possible. However, local counselor schedules availability determine how soon you may meet with a counselor in-person.

EAP is Confidential

This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee and Family Resources® to administer our Employee Assistance Program (EAP).

Additional Services

Toll-free access is available 24/7/365 for counseling and crisis intervention by master’s-level clinicians for UNI employees, their families, and members of their household. Additional services include legal, financial, child and elder care referrals and resources, and life coaching services. All services can be accessed through calling 800-327-4692.

Telephonic Life Coaching

Speak with a life coach and receive tailored advice on matters involving time management, work-life integration, goal setting, communication skills, and other areas of personal growth.

Child and Elder Care Resource and Referral

Access information, referral resources, and support as needed where locally available.

Telephonic Financial Consultation

Speak with a financial professional about each separate issue, and access a free financial check-up, financial library, and a variety of other financial tools by visiting Consultations are available in 30 minute sessions per issue.

In-Person or Telephonic Legal Consultation

Meet with a licensed attorney with expertise in the area of need. Visit for more information regarding retention and self-help legal documents. Consultations are available in 30 minute sessions per issue.

Identity Theft Resolution Services

Receive assistance with restoring identity and good credit from highly trained FCRA certified fraud resolution specialists or licensed attorneys.

Peer Support Services

As a part of your EAP you have access to Togetherall – an online peer support community. This is available to all EAP eligible employees, their family members, and members of their household 16 or older. Register for Togetherall.


The EAP offers an app you can download on your Apple or Android device. From the app you can chat directly with a counselor, and work to schedule an in-person or virtual visit. You can also read the Employee and Family Resources (EFR) blog, listen to the Emotion Well podcast, and register for upcoming webinars. Search ‘Employee and Family Resources’ in your play app store or use the QR codes below.

Download the EFR Mobile App Today!

EAP QR Codes

Mental Health Protected Time Off

A mental health condition can impact various aspects of an individual's life, including the ability to achieve maximum productivity in the workplace. Employees facing mental health challenges that impact them at work may qualify for support under the provisions of the Family & Medical Leave Act (FMLA) and/or the Americans with Disabilities Act (ADA).

Your UNI EAP Contact

Carissa Johnson
Gilchrist 027

National Suicide Prevention Lifeline

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