Human Resource Services

Home | Jobs@UNI | My Benefits | Forms | About Us
  • My Benefits | Employee Assistance Program

My Benefits | Employee Assistance Program

Employee Assistance Program

What is it?

EAP provides short-term counseling and referral for employees and their families when they are experiencing life challenges. All benefit eligible employees are eligible for EAP. Additional services such as legal assistance, financial counseling, and life coaching are available in a limited capacity. Review the summary of services for a full list of EAP benefits.

How do I use it?

Call 1-800-327-4692 whenever you are experiencing a life challenge. Employees are eligible for 6 sessions per set of circumstances. You will always speak with a masters level clinician. The clinician will assist you in scheduling your six sessions or referring you to additional services, depending on the specific set of circumstances. Review "Understanding Your EAP Benefits" for additional information on utilizing your benefit.

Who is eligible?

All benefit eligible employees and their families, and/or members of their household.

Is there an online chat option?

There is an online chat feature available to assist employees with accessing services online. Visit to begin using this services. If you have any difficulty utilizing the online chat, please call 1-800-327-4692.

Is it confidential? Will EAP share information with UNI?

This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee & Family Resources (EFR) to offer the Employee Assistance Program (EAP). Review Employee & Family Resource’s Notice of Privacy Practices for additional information.

What EAP is not?

EAP is not a substitute for medical treatment. If a physical or mental health treatment is needed, this should be sought first. If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.

Your Employee & Family Resources EAP Contact

Jennifer Berger
Account Manager
505 5th Avenue, Suite 600
Des Moines, IA 50309
(800) 327-4692 (toll-free)
(515) 471-2381 (direct-dial)
(515) 243-5879 (confidential fax)

Your UNI EAP Contact

Therese Callaghan
Gilchrist 027

National Suicide Prevention Lifeline

Call 24 hours a day: 1-800-273-TALK (8255)