Employee Assistance Program (EAP)
Administered By Employee & Family Resources
In the event of a medical emergency, including emergency mental health (danger to self and/or others) visit...
ER or 911
In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Dr. OnDemand).
For short-term counseling, assessment, and referral related to a life challenges* call...
What is it?
EAP provides short-term counseling and referral for employees and their families when they are experiencing life challenges. *Life challenges include crisis, death, marital trouble, divorce, family problems, financial problems, etc. All benefit-eligible employees and their dependents are able to use the university-sponsored EAP services. Additional services such as legal assistance, financial counseling, and life coaching are available in a limited capacity. The program is administered by Employee & Family Resources (EFR). Review the summary of services for a full list of EAP benefits.
What EAP is not?
EAP is not a substitute for medical treatment. For emergency situations you should go to the ER or call 911. In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Dr. OnDemand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.
What can I expect when I call?
The 1-800-327-4692 is available 24 hours a day, 365 days a year. It is ALWAYS answered by a masters-level clinician. Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.
How soon will I meet with someone in-person?
You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to schedule appointments as soon as possible.
Who is eligible?
All benefit eligible employees and their families, and/or members of their household.
Is there an online chat option?
There is an online chat feature available to assist employees with accessing services online. Visit efr.org/chat to begin using this services. If you have any difficulty utilizing the online chat, please call 1-800-327-4692.
Is it confidential? Will EAP share information with UNI?
This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee & Family Resources (EFR) to administer our Employee Assistance Program (EAP). Review Employee & Family Resource’s Notice of Privacy Practices for additional information.
Employee and Family Resources Tools to Use
Your UNI EAP Contact
National Suicide Prevention Lifeline
Call 24 hours a day: 1-800-273-TALK (8255)