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Employee Assistance Program (EAP)

Administered By GuidanceResources®

My EAP Options

All services are free and available to each eligible employee and member of the household, including children.

If not a danger to self or others

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EAP Virtual Mental Health Counseling

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Same-day Virtual Assistance

EAP In-Person Mental Health Counseling

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📅 In-person Schedule Appointment

EAP Work-Life Solutions, Legal, & Financial Services

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Immediate Assistance by Phone

My Health Insurance Options

Healthcare copay, coinsurance, deductibles, and maximum out-of-pocket expenses apply.

Emergency Care

In the event of a medical emergency, including emergency mental health (danger to self and/or others) visit...

ER or 911

National Suicide Prevention Lifeline

24/7/365: 1-800-273-TALK (8255)

Immediate In-person Assistance

Doctor On Demand

For telemedicine, including virtual mental health psychiatric treatment and counseling therapy.

Same-day Virtual Assistance

Health Care Provider

In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, or local urgent care clinic.

📅 In-person Schedule Appointment

EAP Eligibility

This benefit is provided for faculty and staff who are health insurance eligible in a non-intermittent call-in status. For details on how eligibility is impacted when on a leave visit the I Need to Take a Leave web page.

What EAP Is

EAP provides up to six sessions of short-term counseling and referral for employees and their families when they are experiencing life challenges. Life challenges include crisis, death, marital trouble, divorce, family problems, financial problems, and work-related stress. Six sessions are available for counseling per issue per year.

In-person and virtual counseling appointments provided by external counselors are typically 45-60 minutes. However, tele-therapy offered the same day by GuidanceResources® is limited to 30 minutes. If an individual is having difficulty connecting to care or has concerns related to care, please call GuidanceResources®. Additional services such as legal assistance, financial counseling, work-life solutions, and life coaching are available in a limited capacity. The program is administered by GuidanceResources®. Contact anytime, anywhere.

What EAP Is Not

EAP is not a substitute for medical treatment. For emergency situations you should go to the ER or call 911. In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Doctor On Demand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.

How do I use it?

Call 1-855-784-2057 whenever you are experiencing a life challenge. Employees are eligible for 6 sessions per issue per year. You will always speak with a masters level or PhD level clinician. The clinician will assist you in scheduling your six sessions or referring you to additional services, depending on the specific set of circumstances. Review "Understanding Your EAP Benefits" for additional information on utilizing your benefit.

What can I expect when I call?

The 1-855-784-2057 is available 24 hours a day, 365 days a year. It is ALWAYS answered by a masters-level clinician. Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.

How soon will I meet with someone in-person?

You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to assist in scheduling appointments as soon as possible. However, local counselor schedules availability determine how soon you may meet with a counselor in-person. You always have the option to meet with a counselor virtually for more immediate assistance. If you are experiencing a longer wait than time for your scheduled appointment or need more immediate assistance you should call EAP for more emergent/urgent care options.

Additional Services Included with EAP

Legal Information and Consultations: Local, quality referrals for family law, wills, estate planning, bankruptcy, real estate, id theft and more.

  • One free 30 minute in-person consultation with an attorney, once per 12 months
  • Discounted legal fees (25% off future services)

Financial Information and Consultation: Unlimited access to EAP staff of financial experts for financial needs.

  • Budgeting
  • Income tax
  • Credit
  • Real estate
  • Debt
  • Retirement planning

Work-Life Solutions: Information, referrals, and resources for work-life needs.

  • Child and elder care
  • Educational options
  • Community information (e.g. pet care referral, wellness centers/classes)
  • Event planning
  • Home improvement
  • Buying/selling a home and relocation
  • Assistance with shopping and locating items

Life Coaching: Telephonic coaching for positive lifestyle changes from HealthyGuidance® Programs.

  • Motivate Me: Get and stay motivated about your health and well-being. Identify motivators, set goals, and learn to overcome setbacks.
  • Resiliency Coaching: Coaches assess your stress sources and help you develop healthy coping strategies based on your needs.

EAP is Confidential

This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with GuidanceResources® to administer our Employee Assistance Program (EAP). Review GuidanceResources's® Notice of Privacy Practices for additional information.

Access Services

Toll-free access is available 24/7/365 for counseling and crisis intervention by master’s-level clinicians for UNI employees, their families, and members of their household. You may also utilize the UNI specific web portal, and access the online interactive EAP services. Additional services include Legal, Financial, Work-Life Solutions (including child and elder care referrals and resources), and Life Coaching Services. All services can be accessed through calling 1-855-784-2057.

UNI Specific Web Portal Registration

Visit GuidanceResources® to begin using the services. Click once on the registration tab on or after October 1. Use the Organizational Web ID: UNI. After registering, you will use your specific log-in going forward to access additional resources in the web portal.

GuidanceResources® for Managers and Supervisors

Your UNI EAP Contact

Therese Callaghan
Gilchrist 027

National Suicide Prevention Lifeline

Call 24 hours a day: 1-800-273-TALK (8255)

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