Employee Assistance Program

This benefit is provided for faculty and staff who are health insurance eligible in a non-intermittent call-in status. All services are free and available to each eligible employee and members of the household, including children and adult college age children that may be living away. For details on how eligibility is impacted when on a leave visit the I Need to Take a Leave webpage.

Your Employee Assistance Program (EAP) is your personal support system, offering free and confidential services to you and your family members to navigate life’s challenges and reach your full potential- on the job and at home.

Whether you’re seeking support for professional development, personal challenges, or just need someone to talk to, your EAP is here to help whenever you need it. Explore and take advantage of all the free, confidential benefits included in your EAP. This program is administered by Employee and Family Resources®.

EAP is not a substitute for medical treatment. For emergency situations you should go to the ER or call 911. In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Doctor On Demand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.

Call 800-327-4692 whenever you are experiencing a life challenge.

The 800-327-4692 is available 24 hours a day, 365 days a year. It is ALWAYS answered by a masters-level clinician. Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.

You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to assist in scheduling appointments as soon as possible. However, local counselor schedules availability determine how soon you may meet with a counselor in-person.

This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee and Family Resources® to administer our Employee Assistance Program (EAP).

The EAP offers an app you can download on your Apple or Android device. From the app you can chat directly with a counselor, and work to schedule an in-person or virtual visit. You can also read the Employee and Family Resources (EFR) blog, listen to the Emotion Well podcast, and register for upcoming webinars. Search ‘Employee and Family Resources’ in your play app store or use the QR codes below.

Download the EFR Mobile App Today!

Carissa Johnson
Gilchrist 027
319-273-4246
carissa.k.johnson@uni.edu