Employee Assistance Program
Administered by Employee & Family Resources (EFR)
Your Employee Assistance Program (EAP) is your personal support system, offering free and confidential services to you and your family members to navigate life’s challenges and reach your full potential, on the job and at home.
Eligibility
This benefit is provided for faculty and staff who are health insurance eligible in a non-intermittent call-in status. All services are free and available to each eligible employee and members of the household, including children in college that may be living away. For details on how eligibility is impacted when on a leave visit the I Need to Take a Leave webpage.
Get Started Now
Call Employee & Family Resources whenever you are experiencing a life challenge.
800-327-4692
What is EAP?
Your Employee Assistance Program (EAP) is here to help manage life's challenges and reach your full potential. Your EAP provides confidential, expert support that empowers you to thrive both at home and at work.
What EAP is Not
EAP is not a substitute for medical treatment. For emergency situations you should go to the ER or call 911.
In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Doctor On Demand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.
Your EAP Benefits
| Phone-Based Support Unlimited | Call us any time you have an issue, concern, or question. You have 24/7 access to masters-level counselors. |
|---|---|
| In-Person or Telehealth Counseling 6 sessions | Arrange counseling sessions with a masters-level counselor near your home or work. |
| Togetherall As needed | Join an online community that offers an anonymous space to connect with your peers and access self-help resources. |
| Life Coaching 6 sessions | Unlock your potential and achieve your goals with the expert guidance of a certified life coach. |
| First Responder Coaching 6 sessions | Partner with a trained coach from the first responder community for guidance and support on the unique challenges and circumstances first responders face. |
| Financial Consultation 1 consultation per issue | Speak with a financial professional and access a library of financial resources. |
| Legal Consultation 1 consultation per issue | Meet with a licensed attorney and access self-help legal documents. |
| Child and Eldercare Resources As needed | Free telephonic consultations and tailored lists of vetted local resources. |
| Identity Theft Assistance As needed | Receive assistance with restoring identity and good credit from a highly trained FCRA certified fraud resolution specialist or licensed attorney. |
| Retirement Readiness Consulting 4 sessions | Meet with an independent financial advisor for a multistep consultation process helping with your long-term financial planning goals. |
| Nutrition Consulting 6 hours with a dietitian | Access one-on-one virtual nutrition consulting to help you establish healthy habits, meal planning, etc. Available to employees only. |
EAP Content Hub
Employee & Family Resources (EFR) is here to help you overcome life’s challenges and achieve your full potential. Whether you’re taking the first step or already making strides, they have a digital content hub filled with expert podcasts, blogs, and webinars designed to inform, assist, and inspire you on your way to greater well-being.
Podcast
EFR’s Emotion Well Podcast shares conversations about all things related to emotional wellness. Listen and learn about the different experiences people face and how to enhance emotional well-being!
Blog
Gain insights and practical tips for navigating life— from outsmarting procrastination to differentiating between worry and anxiety to teaching your kids responsible spending and saving habits, and so much more.
Webinars
EFR offers webinars that educate and enlighten. With topics that range from professional development to stories about personal challenge, our webinars aim to inspire healthier behaviors and attitudes.
EFR Member Portal
Step 1: Create an EFR Account
- Go to efr.org.
- Hover over Your EAP Benefits.
- Under Employee Benefits, click on My EFR Portal.
- Click Register here (bottom right).
- Search University of Northern Iowa as your organization.
- Enter your details and click Create Account.
Step 2: Download the EFR App
- Search EFR in your mobile app store.
- Download the Employee & Family Resources app.
- Log in and access free webinars, podcasts, and blogs.
What to Expect
- What happens when I call?
Employee & Family Resources (EFR) is ALWAYS answered by a masters-level clinician. EFR is available 24 hours a day, 365 days a year.
Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.
- How soon will I meet with someone in-person?
You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to assist in scheduling appointments as soon as possible. However, local counselor schedules availability determine how soon you may meet with a counselor in-person.
- EAP is Confidential
This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee & Family Resources® to administer our Employee Assistance Program (EAP).
Manager Benefits
| Crisis Response | When your workplace is impacted by a critical incident, EFR responds quickly with employee-focused services that help them process what happened. |
|---|---|
| Management Consultation & Referral | We are available to consult on employee performance concerns and offer an opportunity for the employee to address personal issues that may be impacting their job performance through confidential EAP sessions. |
| Culture Audit | Our confidential, electronic culture audit is a survey that takes a snapshot of the existing culture of wellness in your organization. The Culture Audit also includes a SWOT Analysis and action plan. |
Additional Resources
Below are other resources available at UNI. Copay, coinsurance, deductibles, and maximum out-of-pocket expenses will apply when using your health insurance plan.
Emergency Care
In the event of a medical emergency, including emergency mental health (danger to self and/or others) visit...
ER or 911
National Suicide Prevention Lifeline
Call or Text 24/7/365: 988
⌚ Immediate In-Person Assistance
Doctor On Demand
For telemedicine, including virtual mental health psychiatric treatment and counseling therapy.
⌚ Same-day Virtual Assistance
Health Care Provider
In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, or local urgent care clinic.
📅 In-person Schedule Appointment
Mental Health Protected Time Off
A mental health condition can impact various aspects of an individual's life, including the ability to achieve maximum productivity in the workplace. Employees facing mental health challenges that impact them at work may qualify for support under the provisions of the Family & Medical Leave Act (FMLA) and/or the Americans with Disabilities Act (ADA).
Stress, Mental Health, Addiction, and Grief Services
Additional supporting services for UNI faculty and staff.
Wherever conflicts occur between the contents of this site and the contracts, rules, regulations, or laws governing the administration of the various programs, the terms set forth in the various program contracts, rules, regulations, or laws shall prevail. Space does not permit listing all limitations and exclusions that apply to each plan. Before using your benefits, review the plan's coverage manual. Benefits provided can be changed at any time without the consent of participants.