Employee Assistance Program
For Help With Life Challenges
All services are free and available to each eligible employee and members of the household, including children and adult college age children that may be living away.
EAP Eligibility
This benefit is provided for faculty and staff who are health insurance eligible in a non-intermittent call-in status. All services are free and available to each eligible employee and members of the household, including children and adult college age children that may be living away. For details on how eligibility is impacted when on a leave visit the I Need to Take a Leave webpage.
EAP Services
24/7/365 Phone Support
Call us any time you have an issue, concern, or question. You have 24/7 access to masters-level counselors.
Unlimited
EAP Counseling
Arrange counseling sessions with a masters-level counselor, in-person or virtually.
6 sessions, Per Issue, Per Year
Togetherall
Join an online community that offers an anonymous space to connect with your peers and access self-help resources.
As Needed
Life Coaching
Unlock your potential and achieve your goals with the expert guidance of a certified life coach.
6 Sessions, Per Issue, Per Year
First Responder Coaching
Partner with a trained coach from the first responder community for guidance and support on the unique challenges and circumstances first responders face.
6 Sessions, Per Issue, Per Year
Financial Consultation
Speak with a financial professional and access a library of financial resources.
1 Consultation Per Issue
Use EFR for both the username and password when logging into the online portal.
Legal Consultation
Meet with a licensed attorney and access self-help legal documents.
1 Consultation Per Issue
Use EFR for both the username and password when logging into the online portal.
Child & Elder Care
Free telephonic consultations and tailored lists of vetted local resources.
As Needed
Identity Theft Assistance
Receive assistance with restoring identity and good credit from a highly trained FCRA certified fraud resolution specialist or licensed attorney.
As Needed
What EAP Is...
EAP provides up to six sessions of short-term counseling and referral for employees and their families when they are experiencing life challenges. Family members covered is anyone living in the household, and also includes college age adult children who may be living away at school during the school year. Life challenges include crisis, death, marital trouble, divorce, family problems, financial problems, and work-related stress. Six sessions are available for counseling per issue per year.
In-person and virtual counseling appointments provided by external counselors contracted with Employee and Family Resources. Additional services such as legal assistance, financial counseling, childcare resource and referral, and life coaching are available in a limited capacity. The program is administered by Employee and Family Resources®. Contact anytime, anywhere.
What EAP is Not...
EAP is not a substitute for medical treatment. For emergency situations you should go to the ER or call 911. In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Doctor On Demand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.
How do I use it?
Call 800-327-4692 whenever you are experiencing a life challenge.
What can I expect when I call?
The 800-327-4692 is available 24 hours a day, 365 days a year. It is ALWAYS answered by a masters-level clinician. Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.
How soon will I meet with someone in-person?
You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to assist in scheduling appointments as soon as possible. However, local counselor schedules availability determine how soon you may meet with a counselor in-person.
EAP is Confidential
This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee and Family Resources® to administer our Employee Assistance Program (EAP).
EAP App
The EAP offers an app you can download on your Apple or Android device. From the app you can chat directly with a counselor, and work to schedule an in-person or virtual visit. You can also read the Employee and Family Resources (EFR) blog, listen to the Emotion Well podcast, and register for upcoming webinars. Search ‘Employee and Family Resources’ in your play app store or use the QR codes below.
Download the EFR Mobile App Today!

My Health Insurance Options
Healthcare copay, coinsurance, deductibles, and maximum out-of-pocket expenses apply.
Emergency Care
In the event of a medical emergency, including emergency mental health (danger to self and/or others) visit...
ER or 911
National Suicide Prevention Lifeline
Call or Text 24/7/365: 988
⌚ Immediate In-Person Assistance
Doctor On Demand
For telemedicine, including virtual mental health psychiatric treatment and counseling therapy.
⌚ Same-day Virtual Assistance
Health Care Provider
In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, or local urgent care clinic.
📅 In-person Schedule Appointment
Mental Health Protected Time Off
A mental health condition can impact various aspects of an individual's life, including the ability to achieve maximum productivity in the workplace. Employees facing mental health challenges that impact them at work may qualify for support under the provisions of the Family & Medical Leave Act (FMLA) and/or the Americans with Disabilities Act (ADA).
National Suicide Prevention Lifeline
- Call or text 988
- Live Chat: 988lifeline.org/chat
- For Deaf/Hard of Hearing: Dial TTY then 988
Your UNI EAP Contact
Carissa Johnson
Gilchrist 027
319-273-4246
carissa.k.johnson@uni.edu
Wherever conflicts occur between the contents of this site and the contracts, rules, regulations, or laws governing the administration of the various programs, the terms set forth in the various program contracts, rules, regulations, or laws shall prevail. Space does not permit listing all limitations and exclusions that apply to each plan. Before using your benefits, review the plan's coverage manual. Benefits provided can be changed at any time without the consent of participants.