Employee Assistance Program

This benefit is provided for faculty and staff who are health insurance eligible in a non-intermittent call-in status. All services are free and available to each eligible employee and members of the household, including children in college that may be living away. For details on how eligibility is impacted when on a leave visit the I Need to Take a Leave webpage.

Your Employee Assistance Program (EAP) is here to help manage life's challenges and reach your full potential. Your EAP provides confidential, expert support that empowers you to thrive both at home and at work

This program is administered by Employee & Family Resources®.

EAP is not a substitute for medical treatment. 

For emergency situations you should go to the ER or call 911. 

In the event of a medical health concern (infection, chronic health condition including mental health) visit a health care provider, urgent care, or telemedicine (Doctor On Demand). If counseling is needed related to the life challenge, this is still available through EAP, but should be secondary to medical treatment.

What happens when I call?

Employee & Family Resources (EFR) is ALWAYS answered by a masters-level clinician. EFR is available 24 hours a day, 365 days a year.

Your immediate concerns will be addressed as best the call center is able. The clinician will assist with scheduling short-term, in-person, counseling appointments. They will also assist with referral to other assistance depending on the situation and reason for the call. You should expect to have an idea of when you will receive counseling sessions, or when someone will follow-up with you when you complete the call. When you call, you will never receive a voice message or answering system.

How soon will I meet with someone in-person?

You should not expect emergency in-person care or immediate scheduling of an appointment that day with a counselor. For emergency situations you should go to the ER or call 911. Appointments are scheduled as soon as they are available, but you may need to wait a week or two before you are meeting with a counselor in-person. EAP will try to assist in scheduling appointments as soon as possible. However, local counselor schedules availability determine how soon you may meet with a counselor in-person.

EAP is Confidential

This service is fully confidential and protected under the Health Insurance Portability and Accountability Act. UNI has contracted with Employee & Family Resources® to administer our Employee Assistance Program (EAP).